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Attendance Policy

You have the right to choose where you attend physical therapy. As a private practice clinic independent of any direct ties to referral sources or hospital networks, we thank you for your decision to attend therapy at Given Sports & Physical Therapy, P.C.

Positive clinical outcomes and customer satisfaction are the measures of our success. Compliance with your prescribed frequency of physical therapy and suggested home exercise program is a vital component of your progress with our services. Please realize that your schedule affects not only our staff but also other patients. Our commitment to your progress is reflected in the following attendance policy.

 

Our policy includes the following steps:

  1. We have extended times beyond those typical for a medical facility as a means of accommodating the needs of our patients.
  2. We will give you a verbal and/or written schedule of your appointments.
  3. If you need to cancel an appointment, please do so one or more days prior to your scheduled visit.
  4. If you need to reschedule an appointment, please call our office and we will make every effort to do the same day or later in the week in order to keep your prescribed frequency of therapy.
  5. In the event of a missed appointment, you will receive a phone call from our office (usually within 15 minutes of your scheduled appointment time). We will attempt to reschedule the missed appointment to another time during the week.
  6. If we are unable to reschedule your missed appointment during the same week of therapy, we reserve the right to charge you a fee of $25. This fee will not be charged to your insurance. Instead, we ask the fee be paid at your next appointment.
  7. Your referring physician will be notified of your attendance and compliance with therapy. If you are a patient with workers’ compensation insurance, we are obligated to immediately notify your adjuster or case manager of any scheduling issues.

 

We understand that serious emergencies and last minute changes in your daily schedule can happen. We simply ask for a courtesy call to inform us if such a event occurs. In instances of repeated non-compliance with your scheduled visits, we reserve the right to discontinue care and will notify your physician of this reason.

Again, we sincerely appreciate your decision to begin treatment at Given Sports & Physical Therapy, P.C. and wish you well in your rehabilitation!

 

 

 

I have read and understand this policy:___________________________________ Date:______________